PAYMENT
Full payment is required in advance of production. In some case if we agree we require a minimum of 50% deposit to start production and full balance on day of dispatch.
SHIPPING AND DELIVERY
All delivery time-frames stated are estimated and may be subject to change. Please note, for International deliveries, local import duties and charges may apply.
It can take up to 3-5 days to dispatch your booth. After the product has been shipped, delivery timeframes can range between 10 -14 business days.
RETURN POLICY
Due to the custom make of the video 360 booths returns will not be accepted. In some cases, we understand that you might change your mind about your purchase and want to return it. We sometimes may accept the return as long as it is in the original packaging, we will refund your money, but not shipping fees and the 25% restocking fee, also you pay for the return shipping.
Defective shipments must be returned in new condition and packaging to receive a refund. If we feel the goods have been used or are not in original condition, further action may be required to support a valid refund claim.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
NEED HELP?
Contact us at spin@videobooths360.co.uk for questions related to refunds and returns.